Opening Times

Monday 08:00 - 20:00
Tuesday 08:00 - 20:00
Wednesday 08:00 - 18:30
Thursday 07:15 - 18:30
Friday 08:00 - 18:30
Saturday Closed
Sunday Closed

Telephone:01782 276999
Fax:01782 729134
Out Of Hours:111

Audley Health Centre,
Church Street,
Audley,
Stoke-on-Trent,
ST7 8EW

In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency. If you need a doctor outside of normal surgery hours, please phone the out of hours number above and you will given the healthcare advice you need or direct you straight away to the local service that can help you best.

Appointments

Whilst the practice operates the Advanced Access appointment system and aims to offer same day appointments to those who want them, we have listened to feedback from our patient surveys and increased the number of appointments that are available to be booked in advance. These pre-bookable appointments will be available up to 2 weeks in advance.

Wherever possible you will be offered an appointment with the doctor of your choice; however once a doctors surgery is full you will be offered an appointment with an alternative GP or offered an appointment on a different day. Please note that all the GP´s are not in surgery for every session.

An appointment is for one person only. We are a group practice and you may see any of the doctors, not just the one that you are registered with. During busy periods you may have to wait a few days to see the doctor of your choice. Our appointments are for 10 minutes but appointments with our training doctors and medical students may take 20-30 minutes. If you have either a complex or multiple problems, please ask for extra appointment time to allow for full discussion. This will prevent the patients after you being inconvenienced due to over-running appointment times.

Triage

The nurses run a triage system for emergencies between 08:30 – 10:30 and 14:00 – 14:45. This is to make sure that you get the best service that is appropriate to your needs. When you ring, a receptionist will take your name and telephone number and the Triage nurse, who has undergone extra, extensive training to develop the necessary Triage skills, will then ring you back a little later to discuss your problem further. You will then be offered either advice on self-management, an emergency (same day) appointment with the doctor on call, an appointment with the nurse practitioner, an appointment within 24 or 48 hours or a routine appointment, depending on what is the most appropriate treatment for your illness.

Book Online

You will need to register with the practice to access this service.

You can book and cancel an appointment with a doctor online by clicking on our link on the Book appointments online tab at the top of this page.

To Register For Online

In line with the NHS England directive, we now have the facility for patients via Patient Access to order repeat prescriptions, book GP appointments, and the ability to access patients summary medical information now known as “Patient Access”.

If you have already registered for online services on the Vision Online system, please call into reception at the surgery to collect a new password for Patient Access. You will need to bring 1 form of identification to collect your new password.

If you have not registered online previously, please print and fill out the online registration form, and bring it into the surgery with 2 forms of identification,one of them photographic, for instance your passport, and one proof of address. For children under 16, please bring in passport or birth certificate, If NO Photo ID available a GP or Staff member may be able to vouch for you.  Your registration code will be emailed to you, Please allow 7 days for your registration to be processed.

Online Emis application form

Go to https://patient.emisaccess.co.uk or Click here to access Patient Access.

Please read our Patient Access Leaflet and take at a look at the following NHS link to advise on

Keeping your online health and social care records safe and secure: Patient Guidance Booklet

<IT MAY TAKE A FEW WEEKS AFTER REGISTRATION BEFORE ACCESS TO YOUR MEDICAL SUMMARY OR RECORDS  IS GRANTED>

Extended Hours

The surgery will be open on a Monday and Tuesday evening from 18:30 – 20:00. Pre-booked appointments are available for those patients who find it difficult to attend at any other time. Telephone access will not be available and telephone calls to the surgery will be diverted to our out-of-hours service – North Staffs Urgent Care in the usual way.

Specialist & Hospital Care

If a doctor or another member of our health care team believes you need hospital treatment or specialist care elsewhere, they will ask you where and when you would like to go. They can then book your appointment electronically.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

What Our Patients Say

MB gave Dr R J Page & Ptrs a rating of 5 stars

I would like to thank all staff especially the doctor for all their kind attention and help. I have received fabulous care over the past few months. 

Visited in February 2016. Posted on 18 February 2016

Ruth Selwood gave Dr R J Page & Ptrs a rating of 5 stars

I cannot praise this practice enough. The doctors, the nursing staff, the receptionists are all friendly, warm, caring, compassionate and nothing is too much trouble. They go out of their way to help and if they can’t help they will give you information on someone who can. The staff are fantastic and there should be some kind of recognition for them. 

Visited in December 2015. Posted on 09 December 2015

Neil Travis gave Dr R J Page & Ptrs a rating of 5 stars

Excellent practice always able to get an appointment using the on line system and first class treatment especially by one doctor. Feel very privileged to have this service available. Keep up the good work. 

Visited in December 2015. Posted on 21 December 2015

SSY gave Dr R J Page & Ptrs a rating of 5 stars

Me and my family have always thought this surgery and its Doctors to be outstanding in every way, we have been to other surgeries years ago but attention to detail and good bedside manner are always achieved when anyone visits this practice.

They are compassionate, patient, consistent and helpful every time, and I am so thankful that we have this on our doorstep, when we have heard friends and alike talking about their surgery they have never talked about their surgery as being as good in so many ways, Audley Health Centre is by far both modern and traditional, in fact I wouldn’t move house because I have such a good surgery for fear of ending up with something of a lower standard and less accommodating.

Keep up the good work.

Truly grateful!

The Yates family

Visited in October 2015. Posted on 14 October 2015

peter snell gave Dr R J Page & Ptrs a rating of 5 stars

I do not go to doctors as a rule but i have had need recently and i must say the care and help has been wonderful. My GP has to me been outstanding from the arranging of visits to Cobridge hospital ,their care was just fantastic, and to Haywood hospital, absolutely great, and visit to my home. Really top marks. peter snell Thank you

Visited in October 2015. Posted on 21 November 2015

Y Powell gave Dr R J Page & Ptrs a rating of 5 stars

I had the same doctor throughout my pregnancy and they were absolutely fantastic. Any worries or concerns I had, they listened and I felt as if they genuinely cared and didn’t see me as just another patient.
Unfortunately now I have moved out of the area and am having to find another GP and am devastated.
Fantastic doctor!

Visited in July 2015. Posted on 28 July 2015

Anonymous gave Dr R J Page & Ptrs a rating of 5 stars

my Mother has been a patient at Audley Health Centre for a number of years and during this time the doctors have been excellent. The past few years her illness has made surgery visits impossible so home visits by a GP were needed. At no time did a GP refuse to come out and she was treated with a great deal of respect at all times. She passed away on the 6th June aged 95 and the surgery phoned me to arrange an interview with her doctor. I met them today and they explained very sympathetically about bereavement and how it affects people and stressed that the practice was there should I require someone to talk to. I would like to thank all at Audley Health Centre for the caring way my bereavement has been handled.

Visited in June 2015. Posted on 17 June 2015

Anonymous gave Dr R J Page & Ptrs a rating of 5 stars

Last Friday both my husband I needed to make emergency appointments – between our first call to the surgery at 8.10am and 1pm we had both been seen by doctors and had our separate conditions taken very seriously and examined thoroughly ; both of us had been referred for blood tests and had blood taken (the service at Bradwell is brilliant) and my husband had had a chest xray (the walk in centre was also excellent) and had returned home.
A thoroughly efficient experience especially when there are so much negative media on the availability and service offered by GPs.

Visited in January 2015. Posted on 22 January 2015

Anonymous gave Dr R J Page & Ptrs a rating of 5 stars

We have been with them since 1986 and don’t feel the need to change. They are brilliant.

Visited in January 2015. Posted on 31 January 2015

Anonymous gave Dr R J Page & Ptrs a rating of 5 stars

At a time when the media are demonizing the NHS here is proof that things can splendidly & that most of the staff truly care.

Visited in September 2014. Posted on 07 October 2014

Anonymous gave Dr R J Page & Ptrs a rating of 5 stars

The nurse is an extremely helpful compassionate and caring person. My daughter is usually petrified of needles. This nurse has over come her fears today after years.

Nothing is ever too much trouble. This nurse is an absolute credit to Dr Pages surgery.

I can’t thank her enough.

Visited in August 2014. Posted on 01 August 2014

Marjory gave Dr R J Page & Ptrs a rating of 5 stars

Over the years lived in many towns and have had a lot of Dr’s. I have to say never have I come across a surgery where everyone is helpful, from the reception, the nurses and doctors. It is such a cheery waiting room, i’m sure that is where the healing begins. Keep up the good work and thank for saving my life.
Visited in July 2013. Posted on 14 July 2013