At Audley Health Centre we make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
We take all complaints very seriously. We aim to deal with problems as soon as they are risen. We have a comprehensive complaints policy and procedure that meets the requirements of the NHS national criteria.
We take complaints very seriously. If you need to make a complaint about the practice or the services we offer, please contact the Practice Manager by email ,telephone or writing.
We will answer your concerns as soon as possible.
Audley Health Centre
Church Street
Audley
Stoke-on-Trent
ST7 8EW
Call: 01782 276999
Email: audleyadmin@staffs.nhs.uk
Further written information is available regarding the complaints procedure from reception.
Compliments
At Audley Health Centre, the team strive to deliver only the highest standards of quality care to all patients. We welcome patient feedback as everything is helpful and this is then shared with our staff and clinicians. If you would like to give feedback to the practise, please email us at audleyadmin@staffs.nhs.uk
We value your feedback. We will always try to do our very best and meet your expectations by providing a high quality healthcare service.
We would love to hear from you regarding any positive experiences you have had with the practice.
We aim to offer all patients a friendly and efficient service and hope you will be pleased with the service that you receive. It is really useful for us to know what we are doing right as well as what we can improve on, please let us know using the form below.
Patient Feedback - Standard
