We run all our surgeries by appointment only and a face to face or telephone consultation will be offered.
- You can book an appointment by phoning the surgery on 01782 276999 or visiting the surgery in person.
- You can request an appointment online through the NHS App or Patient Access, registration is required for this. Please speak to one of our Receptionists if you require any assistance.
We try to make sure you see the doctor of your choice. If they are not available, we may ask you to see another doctor.
Once you submit a form online, the surgery will forward your query to the doctor on call. You should see a response within two working days, although we take pride in being able to contact you on the same day where possible.
We try to make sure you see the doctor of your choice. If they are not available, we may ask you to see another doctor.
Routine Appointments
If you would like to book an appointment in advance we offer pre-bookable appointments, which can be booked up to two weeks in advance.
Same Day / Urgent Appointments
If you would like to see a GP on the day you should contact the practice from 8:00am.
A member of the reception team will ask you if it is possible to say what the problem is to enable them to care navigate you to the appropriate person as a GP is not always the correct person to see.
Home Visits
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10.00am. Home visits take up more of a doctor’s time, so if you are mobile please come into the surgery to be seen.
You may be offered a home visit by the Primary Care Network Paramedic who works in conjunction with the practice who will liaise with the doctor on call about your care.
Extended Access – Late Evening & Weekend Appointments
As part of Newcastle North Primary Care Network, we deliver extended hours on a Saturday. These hours are delivered on a rota basis between our five practice, Audley Health Centre, Heathcote Street Surgery, Dr Harbidge & Partners ,Mount Road and Talke Clinic. This will enable our patients that work to access appointments on a Saturday rather than having to take time off work. If you are attending one of the other practices, you will be asked for consent for the clinicians to access your medical records via the EMIS computer system. If you do not give consent, you will not be able to be seen.
Please ask at reception if you need further information.
Chaperones
We understand that you may wish for a chaperone to be present during your consultation.
Please ask one of the receptionists prior to your appointment. Our clinicians also have the right, in some circumstances to insist on a chaperone to be present.
Changing an Appointment or Cancelling
If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.
You can cancel your appointment in various ways:
- Through the NHS App / Patient Access
- Via the link on your appointment reminder text message
- Email: audleyadmin@staffs.nhs.uk
- Contact the surgery on 01782 276999
- Complete our online form (48 hours before your appointment)
